Every time we visit it’s always a great visit. The staff delivers what we are looking for and making the process very smooth. Highly recommend!!
Posted on DealerRater by Hansen6967
Patti is always fabulous. And Dan the Courtesy Car driver is likewise excellent
Nothing else needs to be said. Silly to require more words. Wasting my time
Posted on DealerRater by Faye
They got me in for Tuesday and finished the jeep on Monday which worked out very well for us.They did an inspection on my vehicle which came out great.The inspection stated my front brakes will need attention soon which I was going to have done mid summer.Very efficient, I was well satisfied
Posted on DealerRater by Doug Harcus
Good service. Not happy with price of vehicle had to put too much money down there was no negotiating price or money down I guess
Posted on DealerRater by alesiawainwright
This dealer has Good service. There is no No pushy salesman.
The salesman attends to your wishes quickly. The financial part is dealt with in a quick but precise way.
Posted on DealerRater by JohnTheMarkus
Calvin worked with us to and sure we got the truck we wanted. He answered all our questions. He helped us understand the paper work. We talked like we were friends. I have told people where we got our truck and who worked with us. Calvin did an awesome job. Thank you.
Posted on DealerRater by aquabluediamond
The part i really appreciated about it was the fact that of the fine gentleman i worked with, Tim, Matt and Teddy, they understood that the 1 truck they had on the lot I liked but had one feature that I did not want to have on a truck I would buy for the future. I had said feature, Ramboxes, on the truck I traded and I think they was a great creation by Ram. I like the Ramboxes and the way they create extra storage on the outside of the truck for ease of access. However with my current and expanding family situation, I was going to need a standard bed. After I explained this to all 3 of them, they were polite and receptive of my request and worked hard to find a truck they could do a truck for truck swap that was on my wheelhouse of options. They were able to accomplish just that and I am very appreciative as the truck I purchased will hopefully be a lifelong vehicle turned into a collector's item since it is a special edition truck.
Posted on DealerRater by Sheepdog
Excellent service. Drop off and pick up was great. Brought in for oil change and software update. Was completed in the amount of time Tim advised.
Posted on DealerRater by gellitl1974
Tim Delord was very professional and great to work with. He gave me a clear estimate on how long it would take and fulfilled that timeframe. I look forward to working with him in the future.
Posted on DealerRater by zquever
We enjoy working with Tim Krikau. We have bought multiple vehicles from him. Always a pleasure. We couldn’t ask for a better salesman.
Thank you Tim.
Posted on DealerRater by pam.grisham
I worked with Jason in sales and Matt in Finance. Both of them did an excellent job in helping me purchase my new 2021 Dodge Charger GT AWD Plus. Both were extremely welcoming and made me feel comfortable. I’ve purchased 6 vehicles from dealerships in my life so far and this was by far the best, fastest, and most enjoyable experience I had doing so. Jason was a great guy to talk to and very quick to complete everything. Jason also had an extremely in-depth knowledge of my new car and gave me a rundown on all of its features. Matt was very helpful in helping me get the financing I was looking for and assisting me in deciding my needs as far as warranties and protection for my new car. The car itself is fantastic and I’m eager to drive it every day. 5 stars isn’t enough for this visit. Thank you guys for the best possible car buying experience.
Posted on DealerRater by SP
I took my Wrangler in a for a oil change and tire rotation. It went so smooth booking the appointment on line with Service Advisor Patti Ostergaard. I appreciate all her hard work and aways feel comfortable leaving my Wrangler with her. Thanks to the service technician Joseph Fallon for making sure my Jeep is serviced correctly.
Posted on DealerRater by ttrevino80
Had a great car buying experience. I was nervous about going into the dealership but Nick was very helpful and made sure to answer all my questions.
Posted on DealerRater by Ruby
I liked that they were not overly pushy in terms of sales. Financing was simple. But the overall dealership could be doing better with COVID precautions- especially mask wearing. If I had not already been vaccinated, I probably would not have wanted to stick around long enough to buy.
Posted on DealerRater by Lola
Very happy with salesman and with service department manager and with time of work being done on my vehicle would recommend Palmen to fronds and family
Posted on DealerRater by Tav on 6
Service Center has always taken great care of me, and it doesn't matter which individual you work with. Tim, Patti, Jim, etc. Great people, great focus, great service.
Posted on DealerRater by joeadamek
Nick was great to work with! The car was brought to us to look at. Very very pleased with the 2018 Jeep! Would definitely recommend Palman.
Posted on DealerRater by Veiss2009
Had great customer service. All of my questions were answered and my problem was fixed. Oil change took an hour though, could improve on speed.
Posted on DealerRater by Ann
Very quick and efficient service bringing my grand Cherokee in for its first oil change. I just waited for it in the waiting room and no complaints.
Posted on DealerRater by julie.johnson
Been a customer at Palmer Dodge Chrysler Jeep of Racine for many, many years.
Service is always great and Patti is one in a million.Always listens to what you have to say and makes you feel comfortable while explaining the service to be performed..She bends over backwards for her customers. Very satisfied with Patti as she’s always smiling and friendly. Love the shuttle service they offer also.
Posted on DealerRater by Alfa3
Patty in service department has percent costumer service and the lady at the desk where you pay she a nice person she works in the am
Posted on DealerRater by garytownsend449
Everyone at the Pullman in Racine was very much helpful check out fast knowledge of the truck we bought and your service department had a lot of knowledge about the 07 jeep that we brought in to have work done can’t complain about anything there
Posted on DealerRater by mrn2657
Vince has always done a good job over the years of finding me a vehicle that works for me within my budget, even if what I walked in looking for was just out of reach.
Posted on DealerRater by Il Postino
Quality buying experience. Didn't give me the trade in value I wanted but didn't try and sell me dumb stuff at the end. Truck I bought was clean and in the condition presented. They didn't go above and beyond but they where strait up and didn't play games which in today's market is a xxxx good thing to be, honorable.
Posted on DealerRater by Adam Reed.
Patti was awesome. First time going to Palmen. She got me all the answers to my questions. Service was great and shuttle service. Overall great service.
Posted on DealerRater by Dan Van
I went into Palmen of Racine with a nail in my tire and no appointment. They fit me in and not only fixed the tire as I waited, but updated a software glitch recall that was very minimal but washed it too
Posted on DealerRater by gramarie33
Patti is the best . I walk in the door she’s right there with my paperwork. She is a very pleasant person, always has a smile for the customers. Hope you’re paying well. Jim does a good job also, I just don’t deal with him as often.
Posted on DealerRater by larryo7540
Always a pleasure working with Patty. Never try’s to push additional or unnecessary work or costs on me. Her honesty and kindness is very much appreciated.
Posted on DealerRater by chris.moericke
Great salesman, really take the time to help find what I was looking for and easy to work with. Second car from him and hopefully more to come
Posted on DealerRater by Steve
Wally was great! I mixed up my appt time but he was still able to help me. The pricing was very fair also! Scheduling the appt was somewhat difficult as the service center was busy.
Posted on DealerRater by kutz.lauren
I brought my car in for an unexplained noise and they found the problem quickly and resolved it. No charge as I was under warranty. Very pleased.
Posted on DealerRater by scoates25
Service personnel are very friendly and knowledgeable. The service facility is near and accessible. The service building is clean and updated and offers free WiFi and phone charge.
Posted on DealerRater by John
Service is always good. Always get in on time & it usually takes about the amount of time they tell me. I’m very happy with the service I get there.
Posted on DealerRater by larryo7540
Patti was wonderful once again taking getting my car in and taking care of the problem. The extended warranty didn’t cover the problem so it was expensive to have it done there but Patti was terrific!!
Posted on DealerRater by Guyskido
Very professional service rep and did the work in a timely manner. Patti was very knowledgeable. The schuttle person Gordy was very pleasant and friendly.
Posted on DealerRater by Lindaroy
Great selection of certified pre-owned vehicles. Excellent job detailing my Jeep Compass before taking delivery. My only gripe is the “mandatory” paint sealant upcharge. I really did not want it. I would also have appreciated a complimentary oil change or a discount offer on some accessories. That would have shown me that the dealership really wanted me to come back.
Posted on DealerRater by scot.f
Great Tim was super helpful and had everything all set and ready to go. Was very stress free in and out. Would recommend great service
Posted on DealerRater by Caitlinwisniewski22
Patti is the best. Professional every visit. Very nice, honest, explains everything from start to finish. I drive to Racine just so I can have Patti help me.
Posted on DealerRater by PACKERFRY
Always have had a positive experience with Palmen. Staff are friendly and not pushy, which i appreciate that style. Vehicle prices are competitive. The only down side is it takes a bit to long to finish the deal. Staff get busy on Saturdays and I wish it didn't take 3 hours waiting to finish paperwork once you commit to buying. Overall, I'd return to Palmen when we are in the market again.
Posted on DealerRater by K daws
Wally Clark was fantastic to work with. I can’t say enough about his attention to details and getting the work done. The work was done in a timely manner and looks great.
Posted on DealerRater by Staussmouse
Pleasant and good service. There is no pressure on buying a car. They are to the point. Fast turn around on delivery. Very Good pricing.
Posted on DealerRater by JohnTheMarkus
Tim provided excellent service, including consistent communication and follow-up. He also worked hard with the warranty claim. It was a pleasure to work with him and we will recommend Palmen for your outstanding service.
Posted on DealerRater by PAULRHOADS
We had a great experience working with Palmen to find our truck. They were very helpful in understanding exactly what we wanted. We would recommend then to our friends and family!
Posted on DealerRater by Kometshockey35
Great customer service! Financing was very helpful! Sergio was still a little green lol but handled business very well and professional!!! Definitely recommend this dealership!!!
Posted on DealerRater by Danny Z.
I’ve been to many car lots the last few weeks and Palmen was the best. From costumer device to getting me in a car !
Posted on DealerRater by Symmieona
Very easy to buy a new vehicle. Sergio Duran was friendly and very easy to work with. Very professional and Knowledgeable
about the Jeep. Also following up the next day about any questions. Thanks
Posted on DealerRater by Kajokooi
Very clean, very helpful staff. I drive from Milwaukee just to get truck serviced. Its been a great experience with all since buying my truck
Posted on DealerRater by Shehn
I bought 3 vheicles from there i loved all of them. They treat me like family. The service dept. Is great. Plus they always wash my car after service.
Posted on DealerRater by DAVELEGATH
The jeep needed a lot of little things done. It is running great now. Everything went very well. Pattie is so nice to easy to talk to. You guys are awesome!
Posted on DealerRater by Kathrin
Wally was wonderful and answered all of my questions. My vehicle was serviced super quick. I would definitely recommend Palmen in Racine to my friends and family!
Posted on DealerRater by mmarks
I'm very pleased with the palmen service department, for a dealership the prices are as expected and I know repairs are done correctly, the employees are there to help and are very knowledgeable and understanding when it comes to my vehicle repairs
Posted on DealerRater by RB1957
Great service! Thank you so much. Everything was great until I got to this TWENTY FIVE word minimum review? This minimum is why people don’t spend the time doing reviews... For real! But, thanx again.
Posted on DealerRater by walek_13
Just want to say that while I was at this dealership Everyone was very polite and seemed to care about your needs. First was replying online which they were very responsive in a timely manner. If it wasn't for that part I would of not went there to look at the vehicle that I purchased.
Posted on DealerRater by Phillyfan2005
Went for a oil change it was quick and the staff was very helpful and friendly. Timothy delord did a great job helping me out
Posted on DealerRater by JANELLI1996
Calvin helped us with the purchase of a 2019 ram. He was very attentive to helping us and not pushy by any means. Would definitely recommend him to anyone.
Posted on DealerRater by Tootheworld
Service was great! Explanation of service was thorough. I will always bring my Jeep to palman. I felt like I was making an informed decision on my ties.
Posted on DealerRater by misalerno5813
Don't remember his name but the service desk person was very helpful. Had stopped in b4 to schedule and to make sure gyou had the part.. Which it did need to be order.
Posted on DealerRater by 2019dodge
Patti is fabulous... always friendly, helpful and knowledgeable. Wally is also very good although I have not seen him the last few times my car was in for service.
Posted on DealerRater by Faye
Had such a great experience with Randy, we will be going to him for any future vehicle needs! Pattie in the service department is our families favorite, she goes above and beyond to make every experience enjoyable
Posted on DealerRater by Kendrazarletti
Very happy with Palmen. Vince Gedgaudas was my salesman .He answered all my questions & found the truck I wanted. He was very knowledgeable about everything on the truck. I will buy from Palmen again.
Posted on DealerRater by larryo7540
Salesman were very friendly and knowledgeable didn’t try sell something that I wasn’t interested in took I wanted n a vehicle and a deal was made!!
Posted on DealerRater by Gschwartziii
Wally my service advisor is excellent and they upgraded my jeep as was required by the recall. We have had problems with the Jeep Compass but they have always resolved the issues at this time
Posted on DealerRater by Bob B.
Palmen Jeep always provides the best service. Patti is an outstanding service technician who takes care of all my needs and is very proactive in reaching out
Posted on DealerRater by chk262
Great service,great communication called and communicated to me about everything,friendly, fixed everything all in one day will return if I have any other problems
Posted on DealerRater by Brandon
I have been buying vehicles from this dealership since 1991. I am satisfied with the service and will buy my next vehicle here, again. I trust Patti in the service depth. And Tom Berlin in sales.
Posted on DealerRater by susanbalcerek
Easy scheduling and got the work done quickly!! Wally was great at communicating and followed up after service. Highly recommended to anyone in the Racine area
Posted on DealerRater by Jeeper18
Thank you very much you have very good service and the people that work over there they are realy nice workers I recommend them thank you
Posted on DealerRater by Juan6170
Quick service in and out in no time friendly staff Wally does an excellent job he’s a credit to Palmen entire staff is friendly and helpful
Posted on DealerRater by michaelducharme319
Very happy with the service that was provided. Patti wrote the job up and called with the diagnosis. She told us when the work would be finished and it was. We are glad to have our Jeep back in action.
Posted on DealerRater by gringer7
Always a pleasure to deal with Palmen and particularly Patti in service! I always come away confident that to hings were done well and I know they stand behind their work.
Posted on DealerRater by thegoedlund
Patty does a great job! She goes out of her way to be customer focused. This continued focus by Patty keeps me coming back to Palmen. Patty’s approach should be benchmarked and applied to the whole department.
Posted on DealerRater by NATE.BURGERS
I Was at Palmen for maintenance, oil change. It was done efficiently and timely. Patti was attentive to detail and had a car wash also.
Posted on DealerRater by jacknrose79
Muchas gracias por todas sus atenciones, son muy amables y muy atentos todos los empleados, la agencia siempre está muy limpia y ordenado. Muchas gracias.
Posted on DealerRater by Yamille Neder
Patti Jo was amazing! I had an oil change gone wrong done by Woodman’s (never again). Patti called me first thing in the morning to discuss my situation. She kept in tough throughout the day and emailed me pictures & descriptions of the work being done. She also let me know of recalls to my vehicle, which were able to be taken care of right away. She also let me know my brakes would need to be replaced shortly. I did have them done by Palmen as well. I am very happy with the service and communication received. Patti was very kind and listened to my frustration & concern about the oil change situation. Thank you all again. I would recommend this Service dept to family & friends and would consider buying my next vehicle here based upon this experience.
Posted on DealerRater by Sch
People very helpful and very knowledgeable. Everything was done in a timely matter as well. I enjoyed my experience with Palmer Dodge motors and look forward to doing business again.
Thankyou Timothy Delord service advisor.
Posted on DealerRater by ZIGAS
My experience getting an oil change the same day I scheduled it was great. Staff was professional and on time. I greatly appreciate the great work!
Posted on DealerRater by aesommer3
I have always been happy with the service I get here. They have taken care of any issues that I have had. I have had all my service done here
Posted on DealerRater by EGRIFFIN5
It was a pleasure to work with Vince. He took the time to explain the features of several models to make sure I went home happy. When Vince was helping other customers Teddy stepped in to answer questions and make sure I was taken care of.
Posted on DealerRater by Erika
This dealership is always clean and the employees are extremely accommodating, polite, caring, friendly and attentive. We were provided outstanding service and I was highly satisfied with the visit.
Posted on DealerRater by amanda.sharrett
I visited Palmen Dodge on Hwy 20 on March 24, 2021, and the customer service wqs great! The lady who handled my 2017 Dodge Charger oil change and tire rotation check in was great! The time that I had to wait was also reasonable! Thank you!
Posted on DealerRater by Nicole Egerson
NEVER had a problem going to this dealership... professional all the way around. Will definitely be back for more business with them. Why can’t all dealerships work like Palmen!?!
Posted on DealerRater by D5150
Overall I had a great experience from making appointment to final check out, the staff is friendly and I highly recommend Palmer Racine for Jeep service!
Posted on DealerRater by nicolaiorno
I was very pleased with the efficiency of the service department. This was my first visit as I had a recall The area where I was checked in was immaculate. The waiting area was also immaculate and very pleasant. I sat and read my book while I waited. I was almost disappointed that I could not stay and read longer. Loved the free car wash.
Posted on DealerRater by magikwoman2001
Thank you everybody worked well with me and I thank you for everything thank you thank k you thank you thank you thank you than
Posted on DealerRater by shaunlacanne
Wally is a very nice guy. He always is willing to work out a time that works for us on our vehicles to have service done.
Posted on DealerRater by Franko
The service department is very responsive to their customers. They are friendly, prompt and get the job done, making sure we are taken care of.
Posted on DealerRater by gdhalljr
Best service in town with Patti helping me I don’t mind coming in if she is the one I work with when I go to for service in my jeep
Posted on DealerRater by Robin B
First time buying a car here. Everyone was very informative.
We knew what we were looking for.
From the salesman to finance all are credited for this high rating. Yes, I would recommend this dealership. Everyone is listed below.
Posted on DealerRater by rjharvey57
Satisfied customers return. Chuck Schovain is very knowledgeable of the Chrysler products, knows his customers, is not pushy, very personable and honest. It’s not easy to trust a salesman we trust him and would not buy from anyone else.
Posted on DealerRater by William
It’s always a pleasure visiting the dealership for service it always dependable and polite i never have a uncomfortable feeling. I always look forward to seeing you again.
Posted on DealerRater by gbpackers1953
We had a very smooth transaction . All the salesmen were very helpful and friendly. We got the vehicle we wanted and got a fair price for the trade on.
Posted on DealerRater by msturycz.
I was hesitant at first about taking my daughters car in for service. From the start the communicate the punctuality and the service was by far a 5 star.
Posted on DealerRater by KentN
They really work with you to get you what you want! Shopped around first and Calvin at Palmen gave me the best deal!! I highly recommend Calvin at Palmen he’s awesome!
Posted on DealerRater by TacoBelle420
After driving over an hour I found the perfect vehicle and my sales guy was the best, he even came in on his day off to complete the sale and have my vehicle ready for me
Posted on DealerRater by Happy jeep lover
I looked at a vehicle online, was contacted, and set up a time to check it out. Everything was ready, and moved quickly. The team was fantastic. I'm happy I chose Palmen for my new vehicle
Posted on DealerRater by PACK6668
Timothy is one of the best people to work with in service I don’t mind coming in at all when I know I am working with him
Posted on DealerRater by Robin B
I've been doing business with this dealership since 2017 its always very clean and professional, staff is very friendly and helpful I'm very happy with service here.
Posted on DealerRater by scfischer91
Was great doing business everyone was friendly and helpful in every way would do business there again i would buy again there glad outstanding there.
Posted on DealerRater by jobber731
As always when dealing with Patti, things went smoothly and on time. She is so friendly and professional that makes it a pleasure to do business with Palmen.
Posted on DealerRater by moje2005
The service writer Wally was very friendly and got my car done very fast. Much appreciated. They even threw in a free car wash which was very nice.
Patty and the Service team at Palmen are the absolute best! Fast, responsive and fair. You can't ask for a better team to look after your vehicle. I am on my third Jeep and I love it!
Awesome to work with! Special shout-out to Darion Howlett.
I reached out to Darion about a vehicle we were interested in and was upfront that I was looking for the bottom-dollar, best possible price. We were ready to stop shopping around and going back and forth with different dealers over numbers, and Darion delivered!
He was able to get us by far the best price on our new 2026 Grand Wagoneer. He had everything ready to go, was extremely friendly and professional, and most importantly, he actually listened to what I wanted.
Thank you, Darion, for making the process so easy and providing such awesome service. We truly appreciate it
We were able to purchase a very nice and well cared for Pacifica and all aspects of the purchase were handled very well and professionally. The friendliness and no pressure to purchase any additional add- ons was much appreciated.
I recently purchased a 2026 Ram 2500 from Palmen and had a great experience from start to finish. My sales consultant, Joe Sabala, made the entire process straightforward, honest and easy—there was no pressure or runaround. Wolfgang was equally great to work with during financing and explained everything clearly. I’d gladly recommend Joe, Wolfgang and the Palmen team to anyone looking for a smooth and trustworthy vehicle-buying experience.
Went in for an oil change and tire rotation. They took my vehicle right away and finished up quite fast. All employees were extremely friendly and courteous. Thank you for such a pleasant experience.
If you looking to purchase a car stop by Palmen Racine see Steven Kelekian Great sales man no extra pressure very knowledgeable all my question was answered throughout the buying process. Very Friendly
Patty in service has been great to deal with for the last almost 5 years . Dont deal with anyone else. Parts Dept also easy to deal with and Very helpful.
Called dealership and told them I had a four hour drive and needed more info on truck prior to making the journey. They FaceTimed a call with me so I could see and hear the info I wanted to know about. Everything they advertised and told me was absolutely accurate. Once I showed up it was an easy paperwork transaction and I was out the door efficiently. There was no pressure from them on service agreements or any other part of the sale. They were completely transparent and honest. I will definitely by from them again. Great staff , great management.
As always, I was treated like a valued and appreciated customer, even when only there for routine service. This is why I keep coming back to Palmen for all my new Jeeps, and see ONLY Patti for all my service needs. Thanks Palmen, keep up the good work!
Palman's service is one of the best places to service your vehicle. I was treated like a person not a number. If you want to be treated like a person stop by Palman.
My car brakes were locked and couldn’t move it. Chris at Palmen told me to call tow service, gave me the number, car was picked up and transported to Palmen. Chris kept me advised on the car progress. When done Chris sent the courtesy vehicle to pick me up to get my car. Very happy with the service and prompt care of my car. Thank you Chris
Amazing service! Dennis went above and beyond to fix a problem with my Gladiator (other dealerships just said to ignore it). Dennis kept me updated and explained the work performed perfectly. Finally after two years of dealing with the problem, it is fixed.
Steven Kelekian was absolutely amazing. I told him my needs and what I wanted. He made sure my needs were met and didn’t try selling me something I didn’t want. Thanks Steven! My new car is beautiful and I couldn’t thank you enough
The service staff at Palmen Racine was extremely helpful and knowledgeable. They kept in touch with me during the process, which was helpful in determining if I needed a loaner car. Patty was great to work with.
A very pleasant buying experience. All of my questions were answered professionally and I never felt pressured to buy. Angel was my salesman,and was professional, friendly,and I felt like he worked hard to make sure I received a fair deal. Wolfgang in finance was great. He answer every question I had and broke everything down for me so I knew exactly what I was paying for. I highly recommend them.
Overall, the Palmen Service Department provides excellent and reliable service. On July 14, 2026, Chris Bella, Service Advisor, checked me in for my annual appointment. We discussed what actions the service team would perform on my 2014 JEEP Cherokee Sport. Chris provided excellent customer service; and he recommended services that would enhance the performance of my vehicle. Thanks to Chris and the service team for being the best. Palmen of Racine's team is a team to trust. Sally K
From start to finish , everything went smoothly. I was notified of the findings and an estimate was provided. I picked up the car today, and everything was done properly.Its nice to know that you can trust what they say.
Everything was put back in an orderly manner
Thanks for a great experience.
I had an awesome experience at Palmen in large part due to Darion Howlett! Darion was welcoming, knowledgeable, and personable making this process stress free and smooth! I highly recommend that anyone stopping in at Palmen in Racine, WI request Darion!!
Wonderful Experience. Great Dealership. They sold me and my husband our first really nice car. Didn’t try and push anything. I was greeted nicely and didn’t feel bombarded. They even gave my son a hot wheels car. Fair prices and easy transaction.
Overall, the Palmen Service Department provides excellent and reliable service. On July 14, 2026, Chris Bella, Service Advisor, checked me in for my annual appointment. We discussed what actions the service team would perform on my 2014 JEEP Cherokee Sport. Chris provided excellent customer service; and he recommended services that would enhance the performance of my vehicle. Thanks to Chris and the service team for being the best. Palmen of Racine's team is a team to trust. Sally K
I highly recommend your establishment to all needing assistance! ***** star service for all we encountered! Definitely will use again when there is a need! Dennis in service went above and beyond!
They went above and beyond for us. We went in just to look at one truck & we ended up buying 2 trucks! Our salesman Angel was outstanding and very patient with us even with the 1 million questions we had for him. I am extremely grateful for the experience we had and will definitely buy another vehicle with them in the future. Thanks again Angel at Palmen in Racine.
Rating: ⭐⭐⭐⭐⭐ (Would give 11/5 if the internet allowed it)
If you are currently driving a 5th Gen Ram and it starts making a sound like a disgruntled poltergeist trapping itself in your rear axle, do not panic. Do not pull over and cry. Just pray you are within driving distance of this absolute sanctuary of horsepower.
We were in the middle of a massive cross-country trek when our Ram 1500 decided to start playing us the song of its people from the rear end. It was a dark, stressful moment. Enter Shelly, the Service Manager and Jesse the Advisor.
Jesse didn’t just look at our out-of-state plates and say, "We can fit you in next Tuesday." No. He told Shelly that we were travelers in distress. They looked destiny in the eye, and mobilized their forces. Shelly deployed one of her absolute top-tier, wizard-level technicians to perform an emergency evaluation.
This tech didn’t just assess the noise; he expertly interrogated it with something called "Chassis Ears". Within what felt like three minutes, he had diagnosed the issue with the precision of a seasoned cardiac surgeon. They didn't just fix our truck; they saved our entire road trip from becoming an episode of a survival reality show.
Epically amazing experience. Fast, professional, and genuinely empathetic to the plight of the road-weary traveler. If Shelly ever decides to run for public office, she has my vote. Get your truck serviced here, or regret it forever! Say hi to Jesse and let him cook!
I hope Shelly will treat her team by reading this review aloud while sharing the "gifts" that come with good service.
Very respectfully,
Chris, Teresa, Droggo, and Khalesi
I needed my display screen replaced. I called for an appointment, got in right the very next day. Anticipated waiting several days for the new screen but was very pleasantly surprised when I received a call the very next day that it was in. Again, I was given an appointment the very next day. Chris was wonderful to work with and on top of my service the entire time.
Exactly what I was expecting Nothing but the best those guys are awesome Jesse and the crew has that business cooking they get the job done and done right.💯Thank you guys 😊
The dealer has more vehicles than dealers I've been to. The sales person was knowledgeable and brought up Chrysler Pacifica to show features that I was asking about. The salesperson had provided great information and incentives when we asked and by comparison to other dealers I got somewhere else, decided to purchase it right off the bat. The sales manager also was very helpful when I asked for info about tax credit for the Pacifica Hybrid plug-in, and printed the info when I asked for details. Thanks for the great service from both. Also very accommodating to drive the van to our place when I mentioned I had a tight schedule for important meet. that eve. I rate this dealer and salesperson an A++
thid
Thr
Made an appointment at Palmen Jeep to get some recalls taken care of. Not realizing there is a Palmen in Kenosha, I went to the one in Racine. Chris was fantastic and fit me right in. I felt like an idiot but he treated me kind and like it wasn’t a big deal. He didn’t turn me away and I am very grateful and happy with the attention he and the staff gave me. 10/10 will go back again!
Great experience once Dennis Mohammed
(service advisor) took charge of my appointment. I arrived early. Don’t do that because I was made to wait until my appointment time before Dennis was assigned to me and took care of my appointment.
Dennis was wonderful, personable, friendly, knowledgeable and made sure everything was done correctly. He even grabbed a coupon I had in the car and applied it to the invoice prior to taking me to check out.
Service was done in a timely manner. I will be booking any service with Dennis from now on. First time at PALMEN as we’re new to Wisconsin, and despite the initial hiccup with another service advisor I will be bringing my Jeep back there for service. Thank you, Dennis for a good experience.
As much as I dread having to buy a new car, Bob made it a positive experience for me. In 2 hours I was able to buy a new car, trade my old one in, and drive away with my new car. Bob was kind, no high pressure, which I appreciate. He connected my phone to the car and had changed my license plates over to the new car. Thanks Bob for making buying a new car easy and smooth.
I like the service dept. I get peace of mind knowing my Jeep Grand Cherokee is maintained properly and done correctly. Service staff is always friendly and thorough with maintenance. They don’t push unnecessary maintenance on you and walk you through the service. The pricing is affordable and the service is top notch. I will keep coming here.
I absolutely loved the whole service team. They fixed up my 2017 jeep Cherokee. I worked directly with Patty at first then it was Chris. I loved there personality and how they made me feel welcomed and heard. Only down fall is that they gave me a Chrysler Voyager 2026 for my rental and I had to return it. highly recommend this place. They are all so friendly . Thank you.
Steven over @ Palmen was outstanding ! Helped guide me into my first purchase! Very transparent with everything from small questions to huge ones! We will be recommending family and friends to see Steven ! Thank you for a lifetime memory !
Time for an oil change and tire rotation. As always, Palmen took superb care of me and my truck from start to finish. It’s always a pleasurable experience going to Palmen.
Todd and the team at Palmen are the best in the business. Incredible patience despite seeing my truck multiple times. Always finding the problem and come up with a solution. Thanks guys!
Had car for one week 2006 Chrysler Pacifica hybrid. Coolant pump failed. Wiring harness took longer than expected to arrive.
Once part was in repair went quickly.
Under warranty.
Oil change.
Washed and cleaned inside van.
Great person (Tom)that helped with the sale. I would go back but have him help me all the way. Thanks
Posted on DealerRater by TOOTYS_TOY
As always, this dealership is terrific in the way they treat and care for their customers
Posted on DealerRater by leewoelbing
It’s a good place to go get you’re vehicle taken care of and it’s a good place to make sure everything is done up properly!!!
Posted on DealerRater by Roxie Finley
Jason and the team has done a wonderful job asap in getting my car fixed and going the extra mile to make sure that I was satisfied with the work and im happy to tell all my friends about this great place and should buy there next car or jeep from here.
Posted on DealerRater by charlietomlin9681
Chris is always very accommodating and a pleasure to deal with as well as very informative on the progress of the work being done.
Posted on DealerRater by cpenkala1
They fixed my pickup truck’s started fast when I was in a bind and needed help. They also Worked hard with me to figure out a warranty issue
Posted on DealerRater by dkrum
Good experience. Work was done in a timely manner. Would use Palmen for repairs any time.
Posted on DealerRater by schissel0
Chris was super helpful with handling the repair issue with my jeep. Communicated every step of the way until it was complete. Very much appreciated.
Posted on DealerRater by megbautch4
Palmen dodge chrysler jeep dealership of racine Wis. is and has a trusted service department.
Posted on DealerRater by srerickson62
Easy to work with. Finance department explained everything clearly. Tim was helpful and friendly to work with.
Posted on DealerRater by Jdog123456789
Todd is awesome i get all my fleet vehicles serviced with him and he is always like
" Yes, bring it on over we can get you in".
Thank you so much Todd your awesome
Posted on DealerRater by OCP414
Smart and efficient people in the Service Department.
I follow their recommendations and advice.
Pushing a 100 thousand miles on my Grand Cherokee with no major problems.
Posted on DealerRater by Road Runner
Tim was real smooth, patient, knowledgeable and he wasn't pushy. Himself and the dealership made things happen and in a timely manner.
Posted on DealerRater by RICHARDLARRIN
I worked with Bob and purchased a Gladiator Rubicon and a used Ford Fiesta. Bob and all of the staff were excellent to work with. I would definitly recommend in the future.
Posted on DealerRater by MOLSONLTD
Drop off, and pick up when smooth for the recall work. Work was completed timely and happy with repairs.
Posted on DealerRater by phyllisnpat
Great service. I missed my my appointment because I had the wrong date but they still got me in the following day and took care of ne
Posted on DealerRater by JERRYJMARZULLO
The service area is clean and Chris Bella was very helpful in the service that I needed on my vehicle
Posted on DealerRater by DANKOHEL03
Polite, professional, knowledgeable consultants were extremely helpful. The work was done right the first time.
Posted on DealerRater by mladd6500
I always have a pleasant experience when I go to service ,y car. Everyone is always very nice.
Posted on DealerRater by dcyphers
I have been coming to Palmen of Racine for over 30yrs. for new car purchases and routine maintenance.
Posted on DealerRater by SBALCEREK
We always bring our vehicles to Palmen, fast, friendly, accurate service! We always recommend Palmen to our friends and Family!!! This last service to our vehicle Palmen went above and beyond! THANK YOU!!
Posted on DealerRater by ocdlab
Everyone at Palmen Dodge were extremely kind and explained everything to me me.
Thank you
Chuck J
Posted on DealerRater by bishops.battle
Great service department that I can always count on to take care of my Jeep Compass.
Posted on DealerRater by jodyspencer11
Always on time, they check everything and notify me if what they find. Great to do business with
Posted on DealerRater by bernardfapso
So far good service. Timely response and turn around on work done to my jeep. Will return for more service work.
Posted on DealerRater by GEORGESTO8817
Great advisor and excellent service. They do take their time, but I knew that going in and brought a good book. I have a high level of confidence in their work.
Posted on DealerRater by rcreekmur
Great people, All the staff are very helpful. Angel who was our sales person, very very helpful in our process of buying the van. Even the Service dept personnel were very helpful to diagnose the problem we had with our other vehicle and got us on the road with peace of mind.
Posted on DealerRater by Teena
Always enjoyable to bring my truck in for service. I am kept aware of what’s going on and the work done is always top notch.
Posted on DealerRater by Mark
Shelly and her team continue to exceed my expectations. The whole team remains resolute to solve the issues with my vehicle.
Posted on DealerRater by mjfltru
Always great service! !! Sergio is the best salesman. He deserves a raise!! Thank you all!
Posted on DealerRater by JALEN0129
The entire staff was very accommodating. Everyone introduced themselves, offered to help any way they could. I walked out a happy satisfied customer. I will go back again when I need another vehicle! Thanks everyone, you were all welcoming and accommodating!
Posted on DealerRater by GINNY Lenderman
Had an oil change/tire rotation done as required per mileage. Couldn't be happier with the work and customer service. Patty Ostergard is the reason I stay at Palmen Racine
Posted on DealerRater by dan201978
The dealership is clean, friendly, always able to get in for whatever maintenance is needed for my Jeep.
Posted on DealerRater by webbamy07
Prompt friendly service-was ready very quick explained needed services Called me right away when Jeep was done
Posted on DealerRater by HAWAIIANGUIN
Todd did a great job, explained the recall fully.
The driver was a good guy, friendly!
Posted on DealerRater by dhilinske
Great service. Nice people. Clean environment. Easy to schedule. Convenient location. And very good coffee !
Posted on DealerRater by tom
Fantastic support and customer service from Todd. He was very helpful with questions and provided direct contact information for follow-up. My go to dealer for my Pacifica!
Posted on DealerRater by KALLEEN.BRUCH
Everything was great as usual. Patti always makes me feel valued and appreciated as a customer. I highly recommend Palmen in Racine for all service and sales needs.
Posted on DealerRater by Brink
Patti in service takes care of us and always on time and done right in clean facilities.
Posted on DealerRater by awallat300
Great and fast service. Easy to book and well documented. Great waiting facilities with snacks!
Posted on DealerRater by pedro5511
Very clean and professional. The person I had was just stating. If l had a question and he couldn't answer he apologized and got help.
Posted on DealerRater by DAVESUPRAK
Have all the service work on our Grand Cherokee performed at Palmen.
Have always dealt with Patti.
No complaints.
The Service Department is the main reason we buy our cars ( last 4 Jeeps ) at Palmen,
Posted on DealerRater by Road Runner
Service was top-notch, as always. Todd kept me up-to-date and the vehicle was ready when promised. Definitely would recommend.
Posted on DealerRater by Loni1212
Very pleased with my experience with this dealership. My third Ram 1500 purchased from Palmen and have always been treated with respect and fairness.
Posted on DealerRater by BOBWEDDEL
There, work ethic is on point. Getting work done from them is great and alway’s makes sure nothing goes wrong I would honestly send people who has a vehicle from the Palmen’s to go get the work done. It is definitely worth it.
Posted on DealerRater by finleyr10
Todd was very pleasant to work with and he kept me informed as to what was going on.
Posted on DealerRater by lazysusan78
The team at Palmen’s service department are always informative, helpful, and friendly. Their prices are very reasonable and I am confident in the quality of their work.
Posted on DealerRater by Travelin_Gal
The whole process went very smooth, from the time we walked in, through the delivery. Communication with Bob was excellent.
Posted on DealerRater by ABEL.T882
Service was well planned and finished promptly. A good explanation was provided following, with suggestions.
Posted on DealerRater by fischbay
I won't recommend anyone buying from you as I never received any return communication on the problem I had with my jeep when delivered because the salesman made a mistake.
Posted on DealerRater by URBWDLF
Palmen has always delivered top-notch customer service when dealing with my 2019 Ram Pickup.
Posted on DealerRater by JACKIE.WYNN
Have been a loyal Palmen customer for over 20 years. I visited the dealership, and sat down with my salesman, after determining which specific model I wanted, we negotiated a price and picked up the car a few days later.
Posted on DealerRater by LEONARD8
Palmen Dodge Chrysler Jeep of Racine has taken care of all my service needs, on my 2019 Jeep Grand Cherokee, with respect and quality workmanship i would recommend this dealership .
Posted on DealerRater by dstika1
There was some contention when I got to the dealership. I had multiple messages confirming my appointment but Patti stated that it was a 'request' not an 'appointment'. We worked through it, Patti took care of me and was extremely customer friendly. I was very happy when I left the dealership.
Posted on DealerRater by puzzlemaster
Everyone is great and so pleasant to work with. I live closer to another dealership but prefer to drive a bit further to Racine because of the staff.
Posted on DealerRater by mmarks
I was on my way to Door County WI. from St. Louis when my engine blew not to far from Palmen Chrysler. From start to finish it was the best experience I've ever had. Autumn who was my service advisor along with everyone else at the dealership was truly amazing. Since I had to leave my truck up in Racine while I was back in St. Louis I never had any doubts that everything was going to be ok. I know that Autumn Roeder and this dealership went to bat for me to get the approval of a new engine from the extended warranty that I had on my truck and I am so thankful. Also a big shout out to Roger the mechanic who put the new engine in, it runs amazing.
Thank again
Jeff and Deanna
Posted on DealerRater by gipperichpainting
Had an absolutely flawless and seamless experience leasing a new Grand Cherokee from Randy Rogers! In & out in about 2 hours, and everyone else that was part of the process was great too; Steve Scwhaab in Finance, Sales Manager Joshua Wampole, Used Car Manager Ron Ward, and lastly Eric Profahl, the porter who did an especially nice job of cleaning up my blacked out Grand Cherokee Altitude! Can't imagine buying or servicing my vehicles anywhere else but Palmen in Racine. Thank-you...
Posted on DealerRater by Brink
Everyone was pleasant and there was no pressure. We felt we were treated fairly and were very pleased with the whole experience.
Posted on DealerRater by Sgolds0759
Never disappointed, went out of their way to assure I was satisfied, & dealt with my car warranty.
Posted on DealerRater by 1659ek
Love going there. People are friendly and the free snacks and coffee is good my kid liked it
Posted on DealerRater by AYANNA4311
Very friendly, clean and timely. Tim was excellent in customer service and knowledgeable at his job
Posted on DealerRater by vaughn_tawana
I was pleased with the service I received it was a very nice experience I was amazed there was water and snacks provided. And I was not bad time wise for waiting in the customer lounge. It was a very good experience.
Posted on DealerRater by gbpackers1953
my last visit was a senior moment issue that patty rectified in 5 minutes.good job
Posted on DealerRater by Fireball
WALLY did a wonderful job writing up everything and your service technician did a great job and got the job done early very pleased thank you again
Posted on DealerRater by MECSEPELLA
I deal with Patti. I trust her. I have been servicing my vehicles here for over 20 years.
Posted on DealerRater by SBALCEREK
Patty is amazing. I. Called same day and got in for oil change and tire rotation. Talked to somebody else and they stated no openings until following Wed. She is the bomb.
Posted on DealerRater by shehn44
All looks great! Patti is easy to work with, professional and attentive to your needs. She is a keeper!
Posted on DealerRater by Chuck
Been taking my vehicle to palmen in Kenosha for over 2 years and they couldn’t tell me what the problem was with my vehicle. Take it to palmen in Racine 1 time and they were able to find the issue. Thank you so much for your service! Will be bringing my vehicle back for any maintenance in the future.
Posted on DealerRater by jackiemarin90
The personnel were friendly and professional. The waiting area was very nice and made the wait easy to deal with
Posted on DealerRater by james.aceto
Randy was very nice & cordial. He helped me through buying my gorgeous truck!!! He was attentive to my needs.
Posted on DealerRater by MRSKIMTURNER71
The issue with my vehicle keeps reoccuring, this is the second time it's in for the problem
Posted on DealerRater by Fireball
Very thorough and tested multiple fixes with out success. Determined the need for replacement parts and ordered them. Will let me know when they arrive.
Posted on DealerRater by dcxredx
Everyone is always very helpful, considerate, and explains thing well. Wally got the the tire problem right away, and it was taken care of that afternoon. Tim Krikau took us home so we could wait there and come back later to get the car. Patti is always excellent to work with as well.
Posted on DealerRater by KVANDERBRUG
great salesman Matt collins i had great service from him ! i like him a lot great attitude
Posted on DealerRater by TCHAMBASIAN
Very professional! Explained everything being done, very efficient. Staff also very friendly! Definitely would recommend!
Posted on DealerRater by DZPOELMANN
Chuck Schovain is a great asset. He may be old school but customer service, communication and honesty he portrays gives me great confidence in doing business with Palmen
Posted on DealerRater by Chuck
Patti was very pleasant and explained everything. When I told her I couldn't get the repairs done outside of the oil change because I couldn't reach my mom, she wasn't upset she was ok with that.
Posted on DealerRater by BABYWESLEY1009
Patti Ostergaard, Service Advisor, always provides excellent customer service; and she is always in the know about the service my car has had in the past and timing for when service is needed for the vehicle. It is a pleasure working with her; and I believe she is an asset to the Service Team and the Palmen dealership. The Service Center and Customer Lounge are always clean; and all staff members are professional and courteous.
Posted on DealerRater by KUHLMAN2008
Took care of what needed to get done. Got it done in fhe same day.
Posted on DealerRater by andrew_kaestner
The sales team is great I deal with Tom or Vince. Service has always been fair as well. The parts team is also very helpful.
Posted on DealerRater by todd7440
Tom, Jake and Mark were all wonderful ambassadors for my car-buying experience. I feel like they were fair and friendly.
Posted on DealerRater by IHMKEC13
Patti is fantastic to deal with. Great with updates on vehicle progress on a longer repair.
Posted on DealerRater by DRIEKKOFF
Quick in and out for basic services, nice to have water and snacks while you wait too. :)
Posted on DealerRater by tpusch0
Quick in and out for basic services, nice to have water and snacks while you wait too. :)
Posted on DealerRater by denises846
Great service, Pat was great and very qiuck on working on a deals.. ill go back for sure. Thanks Palmen
Posted on DealerRater by RNSNOWBALL
Phenomenal service. I am only using more words because the application ask for more. This dealership has treated all the photos we well and does right now and have phenomenal service.
Posted on DealerRater by pastorhargrove
Patty in the service department is next level amazing. She goes above and beyond. Patty is the reason I purchased another new vehicle from Palmen Racine.
Posted on DealerRater by dan201978
They got my recall service done quickly and they are very nice people. Thank you.
Posted on DealerRater by earthgirl1964
Service department was very knowledgeable and helpful. Great Customer Service both on the phone and in person.
Posted on DealerRater by slwerve
Tim/ Patti in service was extremely helpful in getting my repairs done in a timely manner. They kept me the loop every step of the way.
Posted on DealerRater by qdbrown1
Tim in service was extremely helpful in getting my repairs done in a timely manner. He kept me the loop every step of the way. Highly recommended.
Posted on DealerRater by randymarvin
Patti is super and has always been very knowledgable and helpful to me. Service performed well and quickly.
Posted on DealerRater by acetocoleen
Good service on my vehicle with the last issue. took a few days for the parts but as soon as they arrived the repair was done.
Posted on DealerRater by ddstillman50
It was close to home. The dealer was good. Very informative and answered any questions we had.
Posted on DealerRater by DHOUSEALTON
Friendly , prompt and professional service . Concerns assessed and addressed . Highly recommend this location for routine maintenance and service . Very nice waiting area.
We have purchased & have service on our vehicles for about 25 yrs. Patti in service dept is awesome & very professional. Love seeing her when I get my oil change.
Posted on DealerRater by vickialtergott
Had issue with my Dodge Grand Caravan paint , they had paint issue fixed to my complete satisfaction, service writer Wally Clark handled it very well, thanks
Posted on DealerRater by dweber3703
Palmen of Racine has not disappointed! Patti is the absolute best. No matter what is going on around her she keeps a smile on her face and a friendly demeanor. You've got my business for good!
Posted on DealerRater by jessimica06
Fast and friendly service every time. I would recommend this dealership and this service department to everybody.
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