Patti Ostergaard

Prompt, friendly service. Patti was great.

Have always been impressed by the incredible customer service I receive when having my vehicles serviced at Palmen in Racine. The service coordinator Patti is always professional and courteous with sweet smile. Glad to be back as a long time Dodge Ram family member.

Everything was great as usual. Patti always makes me feel valued and appreciated as a customer. I highly recommend Palmen in Racine for all service and sales needs.

Everything was great as usual. Patti always makes me feel valued and appreciated as a customer. I highly recommend Palmen in Racine for all service and sales needs.

Patti in service takes care of us and always on time and done right in clean facilities.

Patti in service takes care of us and always on time and done right in clean facilities.

Palmen of Racine has the best service in the area. I trust the work they do on our vehicles. I’ve been a customer for around 30 years, and even though we’ve moved 200 miles away, we still drive our vehicles to Palmen of Racine. I’d like to give a shoutout to Patti in service and Patti S. They are professional and understand the true meaning of customer service. I would and have recommended Palmen to a lot of people over the years. Thank You!

Patti is very welcoming and explains all work that is recommended and why. I love that they offer the service recommendations and pricing.

Tue-Dec 05, 2025 brought my 2022 Jeep Gr Cherokee L into Palmen for a scheduled oil change. Patti was able to get my veh in, crew got oil changed, tires rotated and on my way in about an hour. Nice job.

Patti is the best service very good.

Patti in service is a ROCKSTAR! THANKS SO MUCH FOR YOUR HELP!!! You are the BEST

We always get in for service when we need to PATTI in service is always very helpful and pleasant and considerate of us. She is very knowledgeable on the service repairs. We trust her 100 percent!

Patti Ostergaard is the best!!! She always takes care of me and my car, I completely trust her!

Always have good experience at Palmen. Service Advisor Patti does a great job from checkin to check out!

I go here because of Patti in service.She is efficient, friendly,fair,kind,funny,doesn't try to sell to see you what you do not need.If She leaves I go with her.Andy Palmen give her a raise!

Patti was amazing! She really worked hard to get our van repaired.

Patti was awesome, helped me with all repairs and best options! THANK YOU!!!

The Palmen Service Department provides excellent and reliable service from Patti Ostergaard, my Service Advisor, to the team servicing my vehicle. Patti provides outstanding customer service; and her knowledge of the vehicles sold at Palmen runs deep. Thanks to all for being the best. You are a team that I trust. Sally K

Patti is the best. She got my truck in and guys diagnosed the problem in a timely manner. Patti kept me informed and even saved me $100.00.

Patti in the service department gave us the best service. She was quick to check us in and get back to us with our issue. Our van wouldn't start and turned out to be a relay. We got our van back in less than 24 hours. Patti was kind, quick to respond and knows how to treat customers.

Had a good experience, Patti took care of my needs and made sure I was informed about everything going on with my Durango.

Patti your service advisor is absolutely the best at her job and making sure all questions and concerns have been addressed. She is an asset to your organization!

I completely trust Patti O in the service department at palmen. She is very knowledgeable and honest.

Palmen is always top notch from sales to service. Patti in the service department always goes above and beyond. She explains everything from start to finish and really gives you that personal friendly approach that you don't get to often anymore!

Patti as always awesome!!

I have been a customer with Palmen Dodge for 12 years and they have been wonderful in every way from personable and friendly sales to wonderful and attentive staff in repair especially Patti and Wally. Thanks for years of great service

Patti did a great job taking care of me as usual. I would give a sixth star if I could.

Excellent experience every time. Patti in the service department is amazing to deal with.

We work with Patti in the service department and she is fantastic. Always works to get and keep our vehicles in top shape. Highly recommend working w Patti and Palmen’s.

As always, I was treated like a valued and appreciated customer, even when only there for routine service. This is why I keep coming back to Palmen for all my new Jeeps, and see ONLY Patti for all my service needs. Thanks Palmen, keep up the good work!

Patti O is a wonderful Service Advisor at Palmen. I have purchased multiple Jeeps and feel so comfortable with her when I need service. She makes sure everything is done correctly on my Wrangler and I appreciate all her hard work. I have trust in the mechanics and that is a nice feeling since I have a commute to Milwaukee. Everyone is friendly at Palmen. Thanks

The guys a deal with the Parmann go above and beyond my whole family goes there I have been going there since I was young and I’m 52 years old we will go no where else they’re very honest and they go above and beyond to get the vehicle that fits your needs I’d never go anywhere else so pleased my family deals with Teddy And Vince but all are so good love this team at Palmen , not to mention Patti Pate field in the Motor department, her hugs are the best! Her attention with detail on my concerns, she goes above and beyond , I wouldn’t go any where else for my oil changes ect ty all so much for being you! Us Pillizzi’s love u

Our service advisor Patti was amazing!!! Knowledgeable, helpful and friendly. Never had issues with the work done on our vehicle at Palmen and will drive the 50 mins for the service alone.

Pati is the absolute best! She knows how to take care of people, and their vehicles! Trust me folks if you need Chrysler or Ram service, Patti and her team of experts will get you right!

Great job from Patti and service personnel

There was some contention when I got to the dealership. I had multiple messages confirming my appointment but Patti stated that it was a 'request' not an 'appointment'. We worked through it, Patti took care of me and was extremely customer friendly. I was very happy when I left the dealership.

There was some contention when I got to the dealership. I had multiple messages confirming my appointment but Patti stated that it was a 'request' not an 'appointment'. We worked through it, Patti took care of me and was extremely customer friendly. I was very happy when I left the dealership.

All looks great! Patti is easy to work with, professional and attentive to your needs. She is a keeper!

All looks great! Patti is easy to work with, professional and attentive to your needs. She is a keeper!

Patti was very pleasant and explained everything. When I told her I couldn't get the repairs done outside of the oil change because I couldn't reach my mom, she wasn't upset she was ok with that.

Patti was very pleasant and explained everything. When I told her I couldn't get the repairs done outside of the oil change because I couldn't reach my mom, she wasn't upset she was ok with that.

Patti Ostergaard, Service Advisor, always provides excellent customer service; and she is always in the know about the service my car has had in the past and timing for when service is needed for the vehicle. It is a pleasure working with her; and I believe she is an asset to the Service Team and the Palmen dealership. The Service Center and Customer Lounge are always clean; and all staff members are professional and courteous.

Patti Ostergaard, Service Advisor, always provides excellent customer service; and she is always in the know about the service my car has had in the past and timing for when service is needed for the vehicle. It is a pleasure working with her; and I believe she is an asset to the Service Team and the Palmen dealership. The Service Center and Customer Lounge are always clean; and all staff members are professional and courteous.

Patti is fantastic to deal with. Great with updates on vehicle progress on a longer repair.

Patti is fantastic to deal with. Great with updates on vehicle progress on a longer repair.

Tim/ Patti in service was extremely helpful in getting my repairs done in a timely manner. They kept me the loop every step of the way.

Tim/ Patti in service was extremely helpful in getting my repairs done in a timely manner. They kept me the loop every step of the way.

Patti is super and has always been very knowledgable and helpful to me. Service performed well and quickly.

Patti is super and has always been very knowledgable and helpful to me. Service performed well and quickly.

We have purchased & have service on our vehicles for about 25 yrs. Patti in service dept is awesome & very professional. Love seeing her when I get my oil change.

We have purchased & have service on our vehicles for about 25 yrs. Patti in service dept is awesome & very professional. Love seeing her when I get my oil change.

Palmen of Racine has not disappointed! Patti is the absolute best. No matter what is going on around her she keeps a smile on her face and a friendly demeanor. You've got my business for good!

Palmen of Racine has not disappointed! Patti is the absolute best. No matter what is going on around her she keeps a smile on her face and a friendly demeanor. You've got my business for good!

Always honest, always efficient. Working with Patti is a breath of fresh air! Professional and easy to talk to!

Always honest, always efficient. Working with Patti is a breath of fresh air! Professional and easy to talk to!

Patti in service is always spot from setting up my appointments when it’s convenient for me to getting me in and out of the dealership on time. Patti is not a pushy in adding extra service like most others there at Palman. I refer friends and family to Patti and only Patti. Keep up the good work Patti and I will continue to return for my service.

Patti in service is always spot from setting up my appointments when it’s convenient for me to getting me in and out of the dealership on time. Patti is not a pushy in adding extra service like most others there at Palman. I refer friends and family to Patti and only Patti. Keep up the good work Patti and I will continue to return for my service.

Patti is terrific. She is professional from start to finish. Even though I didn’t buy my Jeep from Palmer they will always do the service

Patti is terrific. She is professional from start to finish. Even though I didn’t buy my Jeep from Palmer they will always do the service

Patti Ostergaard consistently goes above and beyond in customer service! My visit today was just an oil change and tire rotation. The dealership and service area was immaculate and full of cars - which was great to see again! Shuttle driver was prompt and friendly.

Patti Ostergaard consistently goes above and beyond in customer service! My visit today was just an oil change and tire rotation. The dealership and service area was immaculate and full of cars - which was great to see again! Shuttle driver was prompt and friendly.

Patti is the sweetest person to deal with, and I always look forward to bringing in my jeep or truck for maintenance work. Thank you for always getting my vehicles looked at in a timely manner, and calling me back quickly if I leave a message. I will only have Palmen dodge work on my vehicles!

Patti is the sweetest person to deal with, and I always look forward to bringing in my jeep or truck for maintenance work. Thank you for always getting my vehicles looked at in a timely manner, and calling me back quickly if I leave a message. I will only have Palmen dodge work on my vehicles!

As always easy appointment and satisfaction. Dropped off car they called when the job was done and had a free car wash. Patti pleasant as always.

As always easy appointment and satisfaction. Dropped off car they called when the job was done and had a free car wash. Patti pleasant as always.

I continue to take my vehicle to Palmen in Racine because they are competitively priced, have prompt turnaround and Patti makes the experience pleasant. She always is friendly, quick to greet me and get’s me on my way.

I continue to take my vehicle to Palmen in Racine because they are competitively priced, have prompt turnaround and Patti makes the experience pleasant. She always is friendly, quick to greet me and get’s me on my way.

Patti O. is the best there is. She not only does a good job in making sure my Van is serviced correctly but she also listens to the stories of an 87 year old Geezer (me) that I often tell her, but more importantly, she also takes a few moments to look some of my better photographs that I've taken over the last month between service jobs. I kind pf refer to her as one of my family which is the best compliment that I can give to anyone. Don Stewart

Patti O. is the best there is. She not only does a good job in making sure my Van is serviced correctly but she also listens to the stories of an 87 year old Geezer (me) that I often tell her, but more importantly, she also takes a few moments to look some of my better photographs that I've taken over the last month between service jobs. I kind pf refer to her as one of my family which is the best compliment that I can give to anyone. Don Stewart

Service is always top notch. Patti is always super attentive and the work is always done quick. There's never any doubt that things are done right.

Service is always top notch. Patti is always super attentive and the work is always done quick. There's never any doubt that things are done right.

Patti was so kind and courteous! She even offered me a shuttle when I mentioned walking to an appointment while my car was being worked on. I felt appreciated as a customer and was very appreciative of great service!

Patti is the best. She is the reason I keep coming back to palmen. She listens and understands and explains things thoroughly. Very pleased with her

Patti is the best. She is the reason I keep coming back to palmen. She listens and understands and explains things thoroughly. Very pleased with her

Patti was so kind and courteous! She even offered me a shuttle when I mentioned walking to an appointment while my car was being worked on. I felt appreciated as a customer and was very appreciative of great service!

Patti is great to work with whenever our vehicles need maintenance. She always provides outstanding customer service and makes sure that our vehicles are well taken care of.

I had great service! My Service Advisor, Patti Ostergaard, was very knowledgeable courteous and helpful. I enjoy working with Patti because she listens to what I have to say and knows where to locate an answer or information right away.

I had great service! My Service Advisor, Patti Ostergaard, was very knowledgeable courteous and helpful. I enjoy working with Patti because she listens to what I have to say and knows where to locate an answer or information right away.

Patti is great to work with whenever our vehicles need maintenance. She always provides outstanding customer service and makes sure that our vehicles are well taken care of.

Patti Ostergaard is always amazing when dropping off our vehicle. So pleasant and reassuring that everything will get done above and beyond.

Patti Ostergaard is always amazing when dropping off our vehicle. So pleasant and reassuring that everything will get done above and beyond.

Thank you Jim and Patti for making a questionable situation right. I appreciate what you went through to fix it. Great customer service. Thanks again.

Thank you Jim and Patti for making a questionable situation right. I appreciate what you went through to fix it. Great customer service. Thanks again.

This is the place to go for all of your Ram, Chrysler, and Dodge service. See Patti and she will get you set nice and quickly!

This is the place to go for all of your Ram, Chrysler, and Dodge service. See Patti and she will get you set nice and quickly!

Vince is a great guy, asks me what I am looking for and usually finds it. Whether it be a new car/truck/Jeep or used car/Jeep. He is ready to get the good deal for me. Patti and Wally are great people also. They ask me what I want/ need done to my truck/Jeep and they get it done. I have been coming to Palmen now for approximately 20 years and I am pleased with my results.

Vince is a great guy, asks me what I am looking for and usually finds it. Whether it be a new car/truck/Jeep or used car/Jeep. He is ready to get the good deal for me. Patti and Wally are great people also. They ask me what I want/ need done to my truck/Jeep and they get it done. I have been coming to Palmen now for approximately 20 years and I am pleased with my results.

Was very easy to drop off. Patti was very helpful and knowledgable. The vehicle was complete prior to estimated time. Great work and ended up with a washed vehicle.

Was very easy to drop off. Patti was very helpful and knowledgable. The vehicle was complete prior to estimated time. Great work and ended up with a washed vehicle.

Patti my service advisor is simply the best. Personal, attentive service each and every time. It's why I will be bringing my new Spider to Palmen for all it's service as well.

Patti my service advisor is simply the best. Personal, attentive service each and every time. It's why I will be bringing my new Spider to Palmen for all it's service as well.

I've been working with Patti for 10 years now and she is the best. Always customer focused and get everything done for. She does a great job for the dealership and should be commended for her good work! Jim

I've been working with Patti for 10 years now and she is the best. Always customer focused and get everything done for. She does a great job for the dealership and should be commended for her good work! Jim

Patti is always friendly and listens to your questions. Answers them and makes sure you understand the service that will be performed. Patti in the Service Dept. is truly amazing. I’m sure she gets a few up tight customers, but keeps her cool.

Patti is always friendly and listens to your questions. Answers them and makes sure you understand the service that will be performed. Patti in the Service Dept. is truly amazing. I’m sure she gets a few up tight customers, but keeps her cool.

Patti in the service department went above and beyond to help me. Truly amazing service!! I was in a real bind and was stressed out, but she calmly helped me with my situation communicating every step of the way!

Patti in the service department went above and beyond to help me. Truly amazing service!! I was in a real bind and was stressed out, but she calmly helped me with my situation communicating every step of the way!

Service advisor Patti is always so willing to help out our agency with quick service and quality repairs. She is able to find openings to keep our fleet operational.

Service advisor Patti is always so willing to help out our agency with quick service and quality repairs. She is able to find openings to keep our fleet operational.

Patti went above & beyond to help me with my car dilema ! It was a bit of a project but she took care of business that’s for sure very impressed with her ! Thanks Patti ! One note my car was very dirty and dusty on the outside when I picked it up Supposedly wash

Patti went above & beyond to help me with my car dilema ! It was a bit of a project but she took care of business that’s for sure very impressed with her ! Thanks Patti ! One note my car was very dirty and dusty on the outside when I picked it up Supposedly wash

Patti is always fabulous. And Dan the Courtesy Car driver is likewise excellent Nothing else needs to be said. Silly to require more words. Wasting my time

Patti is always fabulous. And Dan the Courtesy Car driver is likewise excellent Nothing else needs to be said. Silly to require more words. Wasting my time

I took my Wrangler in a for a oil change and tire rotation. It went so smooth booking the appointment on line with Service Advisor Patti Ostergaard. I appreciate all her hard work and aways feel comfortable leaving my Wrangler with her. Thanks to the service technician Joseph Fallon for making sure my Jeep is serviced correctly.

I took my Wrangler in a for a oil change and tire rotation. It went so smooth booking the appointment on line with Service Advisor Patti Ostergaard. I appreciate all her hard work and aways feel comfortable leaving my Wrangler with her. Thanks to the service technician Joseph Fallon for making sure my Jeep is serviced correctly.

Been a customer at Palmer Dodge Chrysler Jeep of Racine for many, many years. Service is always great and Patti is one in a million.Always listens to what you have to say and makes you feel comfortable while explaining the service to be performed..She bends over backwards for her customers. Very satisfied with Patti as she’s always smiling and friendly. Love the shuttle service they offer also.

Been a customer at Palmer Dodge Chrysler Jeep of Racine for many, many years. Service is always great and Patti is one in a million.Always listens to what you have to say and makes you feel comfortable while explaining the service to be performed..She bends over backwards for her customers. Very satisfied with Patti as she’s always smiling and friendly. Love the shuttle service they offer also.

Patti was awesome. First time going to Palmen. She got me all the answers to my questions. Service was great and shuttle service. Overall great service.

Patti was awesome. First time going to Palmen. She got me all the answers to my questions. Service was great and shuttle service. Overall great service.

Patti is the best . I walk in the door she’s right there with my paperwork. She is a very pleasant person, always has a smile for the customers. Hope you’re paying well. Jim does a good job also, I just don’t deal with him as often.

Patti is the best . I walk in the door she’s right there with my paperwork. She is a very pleasant person, always has a smile for the customers. Hope you’re paying well. Jim does a good job also, I just don’t deal with him as often.

Patti was wonderful once again taking getting my car in and taking care of the problem. The extended warranty didn’t cover the problem so it was expensive to have it done there but Patti was terrific!!

Very professional service rep and did the work in a timely manner. Patti was very knowledgeable. The schuttle person Gordy was very pleasant and friendly.

Patti was wonderful once again taking getting my car in and taking care of the problem. The extended warranty didn’t cover the problem so it was expensive to have it done there but Patti was terrific!!

Very professional service rep and did the work in a timely manner. Patti was very knowledgeable. The schuttle person Gordy was very pleasant and friendly.

Patti is the best. Professional every visit. Very nice, honest, explains everything from start to finish. I drive to Racine just so I can have Patti help me.

Patti is the best. Professional every visit. Very nice, honest, explains everything from start to finish. I drive to Racine just so I can have Patti help me.

Patti is fabulous... always friendly, helpful and knowledgeable. Wally is also very good although I have not seen him the last few times my car was in for service.

Patti is fabulous... always friendly, helpful and knowledgeable. Wally is also very good although I have not seen him the last few times my car was in for service.

Palmen Jeep always provides the best service. Patti is an outstanding service technician who takes care of all my needs and is very proactive in reaching out

I have been buying vehicles from this dealership since 1991. I am satisfied with the service and will buy my next vehicle here, again. I trust Patti in the service depth. And Tom Berlin in sales.

Palmen Jeep always provides the best service. Patti is an outstanding service technician who takes care of all my needs and is very proactive in reaching out

I have been buying vehicles from this dealership since 1991. I am satisfied with the service and will buy my next vehicle here, again. I trust Patti in the service depth. And Tom Berlin in sales.

Very happy with the service that was provided. Patti wrote the job up and called with the diagnosis. She told us when the work would be finished and it was. We are glad to have our Jeep back in action.

Always a pleasure to deal with Palmen and particularly Patti in service! I always come away confident that to hings were done well and I know they stand behind their work.

Always a pleasure to deal with Palmen and particularly Patti in service! I always come away confident that to hings were done well and I know they stand behind their work.

Very happy with the service that was provided. Patti wrote the job up and called with the diagnosis. She told us when the work would be finished and it was. We are glad to have our Jeep back in action.

I Was at Palmen for maintenance, oil change. It was done efficiently and timely. Patti was attentive to detail and had a car wash also.

Patti Jo was amazing! I had an oil change gone wrong done by Woodman’s (never again). Patti called me first thing in the morning to discuss my situation. She kept in tough throughout the day and emailed me pictures & descriptions of the work being done. She also let me know of recalls to my vehicle, which were able to be taken care of right away. She also let me know my brakes would need to be replaced shortly. I did have them done by Palmen as well. I am very happy with the service and communication received. Patti was very kind and listened to my frustration & concern about the oil change situation. Thank you all again. I would recommend this Service dept to family & friends and would consider buying my next vehicle here based upon this experience.

I Was at Palmen for maintenance, oil change. It was done efficiently and timely. Patti was attentive to detail and had a car wash also.

Patti Jo was amazing! I had an oil change gone wrong done by Woodman’s (never again). Patti called me first thing in the morning to discuss my situation. She kept in tough throughout the day and emailed me pictures & descriptions of the work being done. She also let me know of recalls to my vehicle, which were able to be taken care of right away. She also let me know my brakes would need to be replaced shortly. I did have them done by Palmen as well. I am very happy with the service and communication received. Patti was very kind and listened to my frustration & concern about the oil change situation. Thank you all again. I would recommend this Service dept to family & friends and would consider buying my next vehicle here based upon this experience.

Best service in town with Patti helping me I don’t mind coming in if she is the one I work with when I go to for service in my jeep

Best service in town with Patti helping me I don’t mind coming in if she is the one I work with when I go to for service in my jeep

Patti very nice and very accommodating. She took care of things for me . I will go back to her next time I need service for my jeep.

Patti very nice and very accommodating. She took care of things for me . I will go back to her next time I need service for my jeep.

Patti is always great to work with! She is always very kind and Attentive to my Jeeps needs. Whenever I call to scheduled a appointment, i always ask for her. She’s my go to gal!

Patti is always great to work with! She is always very kind and Attentive to my Jeeps needs. Whenever I call to scheduled a appointment, i always ask for her. She’s my go to gal!

My Wrangler had the check engine light on and I scheduled an appt within the week. The only day open was Fri morning and I always schedule my appointments with service advisor Patti Ostergaard when available. She is wonderful to work with and appreciate her communication with the mechanic. I had a faulty thermostat and they got everything fixed within that day. I appreciate all the hard work since I live in Franklin and have to travel for work. I know my Wrangler was serviced excellent and appreciate the discount with the coupon. I only service my Wrangler with you guys.

GREAT service and friendly staff. Wally or Patti usually waits on us. Both are Excellent. We wouldn't think of going anywhere else to buy or service our Jeep.

Patti is very helpful in setting up service and rides .Gave us 10% off coupon. Always cheerful and knowledgeable. Also very satisfied with all the work done on our Jeep.

My Wrangler had the check engine light on and I scheduled an appt within the week. The only day open was Fri morning and I always schedule my appointments with service advisor Patti Ostergaard when available. She is wonderful to work with and appreciate her communication with the mechanic. I had a faulty thermostat and they got everything fixed within that day. I appreciate all the hard work since I live in Franklin and have to travel for work. I know my Wrangler was serviced excellent and appreciate the discount with the coupon. I only service my Wrangler with you guys.

Patti is very helpful in setting up service and rides .Gave us 10% off coupon. Always cheerful and knowledgeable. Also very satisfied with all the work done on our Jeep.

GREAT service and friendly staff. Wally or Patti usually waits on us. Both are Excellent. We wouldn't think of going anywhere else to buy or service our Jeep.

As always, Patti and the whole service technician team performed at the very highest level . I have 2 cars for servicing, and both vehicles are handled with extreme care.

As always, Patti and the whole service technician team performed at the very highest level . I have 2 cars for servicing, and both vehicles are handled with extreme care.

Recently had an oil change and multi point inspection done on my 2016 Ram 1500. I had my tires replaced during winter and there was a slight mishap. I contacted Patti, she wanted to make things right. She offered me a courtesy oil change and multi point inspection. Patti has been wonderful to work with, and wants to make sure that her customers are happy when they leave.

Recently had an oil change and multi point inspection done on my 2016 Ram 1500. I had my tires replaced during winter and there was a slight mishap. I contacted Patti, she wanted to make things right. She offered me a courtesy oil change and multi point inspection. Patti has been wonderful to work with, and wants to make sure that her customers are happy when they leave.

This is the place for all of your Jeep, Ram, and Chrysler vehicles. Patti is awesome! Have been working with her for years and trust her completely!

Patti consistently goes ABOVE AND BEYOND for her customers service experience! The dealership looked great - especially the 2021 RAM TRX parked in the service area!